TECHNICAL SUPPORT MANAGER

Job description

URGENT HIRING for TECHNICAL SUPPORT MANAGER

Email ID: rahulk.kanojia@white-force.in

Contact : 9300955707

Experience- Experience 4-5 years

Roles and Responsibilities:

• Providing support for all hardware and software issues and queries raised by customers and internal team members

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URGENT HIRING for TECHNICAL SUPPORT MANAGER




Email ID: rahulk.kanojia@white-force.in




Contact : 9300955707




Experience- Experience 4-5 years




Roles and Responsibilities:






• Providing support for all hardware and software issues and queries raised by customers and internal team members








• Lead all technical queries and issues regarding platform (Storehippo), plugins, mail chimp, and other tech products








• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues


• Lead the roll-out of new applications


• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams








• Priorities and manage several open issues at one time


• Prepare accurate and timely reports on platform and share with insights with team members and management








• Conduct regular checks and audits of platforms and digital properties


• Explore new applications available in the market as per business requirements and handle the implementation






Required Skills and Qualifications:






• Graduation Degree in Computer/Information Technology.


• 4-5years’ experience in tech support, desktop support or a similar role Excellent interpersonal, presentation and communication skills..






Location: Remote




Interested candidates can apply along with their resume on the below mentioned email ID or whatsapp number




Email ID: rahulk.kanojia@white-force.in