Collection officer

Job description

• Responsible in recovering outstanding debt from our customers.


• Manage customer accounts to reduce delinquency on indicators including flow rates, 30 / 60 / 90 plus, annualised Bad Debt.


• Constant evaluation of collection officers/Team Leaders performance to ensure better productivity Lead and manage the team of Field Collection partners in collaboration with Risk Team. Read more

  
  
  • Responsible in recovering outstanding debt from our customers.
  
  
  • Manage customer accounts to reduce delinquency on indicators including flow rates, 30 / 60 / 90 plus, annualised Bad Debt.
  
  
  • Constant evaluation of collection officers/Team Leaders performance to ensure better productivity Lead and manage the team of Field Collection partners in collaboration with Risk Team.
  
  
  • Required to control and monitor outstanding balances which include timely cash collections, assessing credit risks and minimize bad debts. Improve and maintain the monthly overdue for all accounts.
  
  
  • Regular follow up with internal team and clients for outstanding.
  
  
  • Prepare various month-end accounts receivables reports and other ad hoc reports for Credit.
  
  
  • Customer Account reconciliation to assess true receivable position of the customer.
  
  
  • Meet customers for account reconciliations.
  
  
  • Reporting to the director of collections on a daily and weekly basis and updating the Cash Flow statement.
  
  
  • Achieving settlement of overdue accounts by way of email /telephone contact and regular production of overdue reminder letters.
  
  
  • Liaise with the Finance team and ensure adherence to SOPs, Code of Conduct and other applicable norms.
  
  
  • Handling collections and recovery process for LAP, HL
  
  
  • Ensuring achievement of closure / recovery / roll back targets
  
  
  • Initiate legal proceedings under NI Act, Arbitration Act etc
  
  
  • Manage relationship with collections / legal agencies