Responsible in recovering outstanding debt from our customers. Manage customer accounts to reduce delinquency on indicators including flow rates, 30 / 60 / 90 plus, annualised Bad Debt. Constant evaluation of collection officers/Team Leaders performance to ensure better productivity Lead and manage the team of Field Collection partners in collaboration with Risk Team. Required to control and monitor outstanding balances which include timely cash collections, assessing credit risks and minimize bad debts. Improve and maintain the monthly overdue for all accounts. Regular follow up with internal team and clients for outstanding. Prepare various month-end accounts receivables reports and other ad hoc reports for Credit. Customer Account reconciliation to assess true receivable position of the customer. Meet customers for account reconciliations. Reporting to the director of collections on a daily and weekly basis and updating the Cash Flow statement. Achieving settlement of overdue accounts by way of email /telephone contact and regular production of overdue reminder letters. Liaise with the Finance team and ensure adherence to SOPs, Code of Conduct and other applicable norms. Handling collections and recovery process for LAP, HL Ensuring achievement of closure / recovery / roll back targets Initiate legal proceedings under NI Act, Arbitration Act etc Manage relationship with collections / legal agencies
