Collection officer

Job description

• Responsible in recovering outstanding debt from our customers.


• Manage customer accounts to reduce delinquency on indicators including flow rates, 30 / 60 / 90 plus, annualised Bad Debt.


• Constant evaluation of collection officers/Team Leaders performance to ensure better productivity Lead and manage the team of Field Collection partners in collaboration with Risk Team.


• Required to control and monitor outstanding balances which include timely cash collections, assessing credit risks and minimize bad debts. Improve and maintain the monthly overdue for all accounts.


• Regular follow up with internal team and clients for outstanding.


• Prepare various month-end accounts receivables reports and other ad hoc reports for Credit.


• Customer Account reconciliation to assess true receivable position of the customer.


• Meet customers for account reconciliations.


• Reporting to the director of collections on a daily and weekly basis and updating the Cash Flow statement.


• Achieving settlement of overdue accounts by way of email /telephone contact and regular production of overdue reminder letters.


• Liaise with the Finance team and ensure adherence to SOPs, Code of Conduct and other applicable norms.


• Handling collections and recovery process for LAP, HL


• Ensuring achievement of closure / recovery / roll back targets


• Initiate legal proceedings under NI Act, Arbitration Act etc


• Manage relationship with collections / legal agencies