CUSTOMER ADVISOR

Job description

. DAILY RESPONSIBILITIES
• 1. The customer advisor should ensure the acceptance of all incoming calls to the customer care
numbers.
• 2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.
• 3. Responsible for replying to all E - Mails that comes through the website, portals and other online
sources.
• 4. Must ensure the following up of:
• - Call Back
• - Call Drop
• 5. They must also ensure that all leads coming to them through various sources are immediately entered
in the CRM
• 6. Attending of all web chats online and ensure that all queries are adequately responded to within the
given time frame.
• 7. Responsible for following up of the Digital Leads.
• 8. One needs to acquire Face to Face appointments from all prospects.
• 9. One needs to attend walk in customers at our H.O.
• 10. One is expected to follow instructions & abide by rules & regulations of the company as well as that
may be laid by the respective reporting authority from time to time in the interest of the business.
• B. WEEKLY RESPONSIBILITIES
• 1. The customer care executives are required to make paper calling for generation of other services
leads.
• 2. They are also required to maintain the Project Brochures as physical copies at the HO.
•
• C. Enhances organization reputation by accepting ownership for accomplishing existing, new and
different requests; exploring opportunities to add value to job accomplishments

INTERESTED CANDIDATE CAN APPLY THROUGH 

E MAIL-ID - MAYUR.SONI@WHITE-FORCE.IN

CALL ON -6264800151