Senior Sales Officer

Job description

• Developing and sustaining long-lasting relationships with customers.


• Screening, recruiting, and training sales employees.


• Calling potential customers to explain company products and encourage purchases.


• Answering customers' questions and escalating complex issues to the relevant departments as needed.


• Developing in-depth knowledge of company products.


• Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.


• Collaborating with the marketing department to ensure that the company is reaching its target audience.


• Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.


• Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.


• Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.