Sr Team Lead – Customer Delight

Job description

Job Responsibilities:

• Candidates with 1+ years of experience as Team leader supporting Chat operations


• Must have excellent product knowledge


• Min 1yr of experience as TL on papers should have worked in chat/Email domain


• Should have the maturity and experience to manage his/her team members and serve as a strong second line


• Should have the required expertise and analytical skills to provide strategic process improvement inputs - (operational excellence)


• To motivate develop and mentor team members in a dynamically changing environment


• Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.


• Answer operations-related queries from the client/Management.


• Drive process performance to achieve and exceed SLA deliverables.


• Ownership on the Quality performance of delivery


• Immediate Joiners preferred