Sr Team Lead – Customer Delight

Job description

Job Responsibilities:

• Candidates with 1+ years of experience as Team leader supporting Chat operations
• Must have excellent product knowledge
• Min 1yr of experience as TL on papers should have worked in chat/Email domain
• Should have the maturity and experience to manage his/her team members and serve as a strong second line
• Should have the required expertise and analytical skills to provide strategic process improvement inputs - (operational excellence)
• To motivate develop and mentor team members in a dynamically changing environment
• Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.
• Answer operations-related queries from the client/Management.
• Drive process performance to achieve and exceed SLA deliverables.
• Ownership on the Quality performance of delivery
• Immediate Joiners preferred