Retail Store Manager

Job description

Role Responsibilities
 Responsible for overall performance of the Studio – Business performance, Operational excellence, People & Process related
matters.
 Business performance – Achieve and exceed targets for key metrics – footfalls, conversions, sales, modular business as
applicable, outbound and B2B business as applicable, channel partner and design partner business as applicable, buy on phone
etc.
 Personally, contribute in an outsized proportion to target achievement of the Studio via intensive key customer/partner facing
interactions.
 Operational excellence – Ensure that key operational elements are executed perfectly – opening, closing, attendance, projects
etc. Oversee and actively manage the aspects of Studio Administration – upkeep, maintenance, oversight of housekeeping staff,
studio budgets (petty cash, consumables, amenities etc.), keep clean records of expenses in an approved manner etc.
 People – Manage team actively, monitor performance, provide coaching for correction and development, maintainand improve
morale of the team by helping them to grow as professionals and also achieving their immediate short-term business goals.
 Actively build skills in team members across – product knowledge, sales process knowledge. Do this both directlyand by taking
help from central resources, merchants etc.
 Follow due process with high adherence and integrity – recording data, managing people and their development, interactions
with customers and partners.
 Co-ordinate with Activation leadership and central teams to facilitate and align with on key projects including –
inventory audit and maintenance (core responsibility), projects involving fixed assets and visual merchandise etc.
 Provide regular and special updates/reports of the business performance, issues, competitive and marketintelligence etc. to Area
Manager and leadership
 Make plans for in-store and local activities – events/initiatives to promote Studio in the catchment. Be the point person for such
activities that are driven centrally too.
 Take ownership for customer satisfaction for all in-store and associated, off-store, activities.