Agency Collection Manager

Job description

URGENT HIRING for Agency Manager – Collection Specialist Team

Email ID: rahulk.kanojia@white-force.in 

Contact : 9300955707

Experience with respect to the role 3+ years of experience in retail consumer finance in Collections function

Location: Delhi, Kolkata, Hyderabad, Chennai

Salary Range upto 6lpa

Skills Requirement:

•  Excellent sales and negotiation skills

•  Must have Qualification Post-Graduate / Graduate in any discipline 

• Experience with respect to the role 3+ years of experience in retail consumer finance in Collections function

•  Must have team handling experience of managing 3-4 members

Duties & Responsibilities:

•  Ensure appropriate infrastructure and resource availability in vendors to carry out collections as per operating plan


• Formulate collection strategies for the dpd basis as well as per market dynamics, portfolio spread/segmentation and business requirements


• Identify critical /non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution

● Conduct regular performance review with all vendors, Agency superviosers & callers for all critical metrics to track the portfolio health and ensure healthy process

● Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies

● Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction

● Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner

● Ensure 100 % coverage of cases of allocated

● Ensure monthly cost provisions are reported to Finance team as per timelines

● Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene

● Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction

● Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Chargeoffs, Gross write-off Settlement loss rates, rate of recovery

Location: Delhi, Kolkata, Hyderabad, Chennai

Interested candidates can apply along with their resume on the below mentioned email ID or whatsapp number

Email ID: rahulk.kanojia@white-force.in

Contact : 9300955707