Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter ScoreGreeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-upBeing involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customersUnderstanding the POS system to ensure that the transactions are processed effectivelyBeing dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendationPresenting the customer with an optimal selection of products based on customer preferencesUnderstanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherenceAchieving the assigned target for sales, eye-test conversion, returns; and following all SOPsPost making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenanceMaintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOPEnsuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
