Customer Support Executive

Job description

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  Job Responsibilities:

  
  
  
  
  • Experience as a Customer Support Specialist or similar CS role
  
  
  • Familiarity with education industry is a plus
  
  
  • Experience in handling help desk and remote support calls
  
  
  • Experience in handling inbound and outbound calls
  
  
  • Excellent interpersonal, written and oral communication skills, in all the three Languages (English, Hindi, Marathi).
  
  
  • Problem-solving skills
  
  
  • Multi-tasking abilities
  
  
  • Patience when handling tough cases
  
  
  • Should be familiar with objection handling.
  
  
  • Answering client correspondences through email, social media, and by phone.
  
  
  • Relaying extensive product information to customers.
  
  
  • Closing sales for the company.
  
  
  • Filing customer records, including contact information, purchases and billings.
  
  
  • Conducting surveys and writing reports based on customer feedback on products and services.
  
  
  • Providing customers with clear instructions to resolve issues.
  
  
  • Rerouting customer calls to other departments when advanced solutions are needed.
  
  
  • Managing orders and ensuring their prompt delivery.
  
  
  • Resolving customer’s issue brought to your attention
  
  
  • Maintaining the customer’s data.
  
  
  • Convey customer’s feedback
  
  
  • Performing quality assurance survey with customers
  
  
  • Good Skills in using Excel and MS word, outlook, emails, etc
  
  
  • Minimum Graduate
  
  
  • Excellent query handling skills.
  
  
  
  

INTERESTED CANDIDATES CAN APPLY OR CONTACT:

SIMRAN DSOUZA

9303440707

simran.dsouza@white-force.in