Customer Support Executive

Job description

• Job Responsibilities:

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with education industry is a plus
  • Experience in handling help desk and remote support calls
  • Experience in handling inbound and outbound calls
  • Excellent interpersonal, written and oral communication skills, in all the three Languages (English, Hindi, Marathi).
  • Problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Should be familiar with objection handling.
  • Answering client correspondences through email, social media, and by phone.
  • Relaying extensive product information to customers.
  • Closing sales for the company.
  • Filing customer records, including contact information, purchases and billings.
  • Conducting surveys and writing reports based on customer feedback on products and services.
  • Providing customers with clear instructions to resolve issues.
  • Rerouting customer calls to other departments when advanced solutions are needed.
  • Managing orders and ensuring their prompt delivery.
  • Resolving customer’s issue brought to your attention
  • Maintaining the customer’s data.
  • Convey customer’s feedback
  • Performing quality assurance survey with customers
  • Good Skills in using Excel and MS word, outlook, emails, etc
  • Minimum Graduate
  • Excellent query handling skills.

INTERESTED CANDIDATES CAN APPLY OR CONTACT:

SIMRAN DSOUZA

9303440707

simran.dsouza@white-force.in