CUSTOMER SUPPORT EXECUTIVE

Job description

URGENT HIRING for CUSTOMER SUPPORT EXECUTIVE
Email ID: rahulk.kanojia@white-force.in 
Contact : 9300955707
Experience- Experience 1-2 years 

Roles and Responsibilities:
• Handling all customer calls, WhatsApp interactions, SMS’s or emails as per the brand’s SOP 
• Resolving customer complaints, grievances , or queries to the best possible outcome and in a timely manner 
• Conducting any customer satisfaction survey, calling customers for feedback on their overall experience, etc
• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution 
• Communicating effectively, empathetically, and in a professional manner with the customer 
• Maintaining records, reports and other correspondence to measure customer satisfaction 
• Managing payments, delivery and of customers orders whenever needed 
• Support other verticals and departments for day-to-day co-ordinations.
• Will also provide assistance in vendor support activities during the vendor onboarding documentation process and coordination.

Required Skills and Qualifications:
• Excellent communication skills 
• Proven interpersonal skills 
• Conflict and problem-solving ability 
• Multi-tasking and proficient in Microsoft office 
• Customer service experience in ecommerce set up
• Educational Qualification: Any Graduate Degree 
• Work Experience: Min. 1-2 Years of Experience in Customer support, Operations support.
• BYOD Policy (Bring your own device): The candidate is expected to have his/ her own device (Laptop/Desktop/Phone)

Location: Remote
Interested candidates can apply along with their resume on the below mentioned email ID or whatsapp number