URGENT HIRING for CUSTOMER SUPPORT EXECUTIVEEmail ID: rahulk.kanojia@white-force.in Contact : 9300955707Experience- Experience 1-2 years Roles and Responsibilities:• Handling all customer calls, WhatsApp interactions, SMS’s or emails as per the brand’s SOP • Resolving customer complaints, grievances , or queries to the best possible outcome and in a timely manner • Conducting any customer satisfaction survey, calling customers for feedback on their overall experience, etc• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution • Communicating effectively, empathetically, and in a professional manner with the customer • Maintaining records, reports and other correspondence to measure customer satisfaction • Managing payments, delivery and of customers orders whenever needed • Support other verticals and departments for day-to-day co-ordinations.• Will also provide assistance in vendor support activities during the vendor onboarding documentation process and coordination. Required Skills and Qualifications:• Excellent communication skills • Proven interpersonal skills • Conflict and problem-solving ability • Multi-tasking and proficient in Microsoft office • Customer service experience in ecommerce set up• Educational Qualification: Any Graduate Degree • Work Experience: Min. 1-2 Years of Experience in Customer support, Operations support.• BYOD Policy (Bring your own device): The candidate is expected to have his/ her own device (Laptop/Desktop/Phone) Location: RemoteInterested candidates can apply along with their resume on the below mentioned email ID or whatsapp number
