Website- https://www.bonanzaonline.com/ Dear Candidate As per discussion, please find the below details. Name of the position : Back office Operations Experience : Min. 4 years CTC : Good hike in current CTC Qualification : Any Graduate Location : Bigul,1904, The affairs building,Palm beach road Sector 17,Sanpada Navi mumbai,Pin- 40070. Job Description : We are looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms. Responsibilities: - Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance. - Vendor management. - Able to build and manage teams for important functions like account opening, payinpayout stock and funds, DP account, customer modification, RMS etc. - Responsible for customer support and seamless experience in a stock broking business. - Ensure process oriented, TAT driven customer support as per defined SOP. - Mentor and monitor team to ensure high level of accuracy and timely execution. - Coordinate with IT and Sales team for development of online customer support process and Process automations. - Handling regulatory audits of SEBI, Exchanges, etc. 4 years of Experience in stock broking operations Knowledge of back office software like LD and CDSL Well verse with DKYC process and other broking norms
