CRM

Job description

WEBSITES - www.anveya.com   |   www.thriveco.in   |   www.curlvana.in

Dear Candidate 

As per discussion over phone call following information are given below :

Position:    CRM  

Location:  Sector 48 Gurgaon iris tech park , well done building.

Salary:       Good hike in current CTC

Qualification:   Any Graduate

Job Type:   Full time, Permanent

Work mode:  Work from Office

About Company:

Anveya is building powerful brands that create a positive impact for the consumer, the industry and the planet. We're transparent, direct-to-consumer, online-first in our approach, and are focusing in the high-potential space of beauty & personal care. This is a time of hyper growth and expansion for the company. We are young, eager to experiment, to create and to disrupt. We are an ambitious startup, looking for people with high ownership and a bias for action who share our vision and will help us make a difference to the world. 

Role: CRM Executive

1. Handling the queries of the customer in the chat or via call
2. Handled customer complaints calmly and professionally
providing positive solutions to uphold company reputation.
3. Resolved customer complaints via call or by mail
4. Responded to customer request for products, services, and company information.
5. Answered customer telephone calls promptly to avoid on-hold wait times.Offered advice and assistance to customers paying attention to special needs or wants.