Service Desk Analyst

Job opening at Bengaluru

Location

Bengaluru

Address

Bengaluru

Employment

Full Time

Qualification

Any Graduate

Payment

200000 to 400000

Date Posted

2024 Feb,12

HR

Mohit Yadav

Contact

mohit.yadav@white-force.in

Mobile

6264800154

Job description


  • Troubleshooting all issues raised to the Service Desk.

  • Monitoring our IT systems for downtime and being first support and responder.

  • Resolving incoming client and personnel IT queries remotely via email.

  • Prioritizing and resolving IT concerns and escalating issues to relevant internal channels.

  • Testing and analysing IT system and software performance.

  • Handling client issues, may result on a phone call to clients to  gather information (Not required to resolve on the phone).

  • Avoiding service interruptions by performing system installations, updates, and maintenance procedures.

  • Preparing training manuals and FAQ materials for easy-access end-user guidance.

  • Documenting processes and maintaining service desk records for a knowledgebase and client reports.

  • Making recommendations to optimize IT performance and to prevent future problems.

  • Collaborating with internal departments to ensure that IT needs are met.

  • Keeping informed of advancements in IT.

Job requirements

  • Experience: 2 to 4 Year.
  • Education : Any Graduate
  • Specilization : GRADUATE...
  • Skills :
  • Industry Type : IT-Software / Software Services
  • Status : Not Disclose.

Company Name : Ptools

Website

About Company

pTools Software delivers powerful web applications solutions for critical business initiatives.
pTools combines ease-of-use with rich feature functionality and expert partner implementation services to guarantee value driven results. pTools software is used to develop enterprise solutions for customers in private and public sectors with emphasis on mission critical content initiatives for Gove Read more