Service Head

Job opening at Ranchi

Location

Ranchi

Address

Ranchi

Employment

Full Time

Qualification

Any Graduate

Payment

500000 to 600000

Date Posted

2024 Feb,14

HR

Ashish Sharma

Contact

ashishsharma@white-force.in

Mobile

9876543210


Job description

Objectives of this role



  • Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.

  • Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions.

  • Developing and implementing service strategies to enhance customer experience and meet service objectives.

  • Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.

  • Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.

  • Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.

  • Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving. 


 


His Tasks



  • Lead and manage the service department, including staffing, training and performance management of service personnel.

  • Lead and achieve monthly targets of AMC & Spare revenue of the branch by AMC conversions after the WAR completion and renewals of the existing contracts.

  • Scheduling, completion of the preventive maintenance of the warranty &under contractmachines (AMC)

  • Planning, Scheduling and Execution of Installation & Commissioning activities in the region/branch.

  • Regular visits to develop, maintain relationship with customer, motivate engineer& auditing the machine performance.

  • Monitor and evaluate the service team’s performance, providing regular feedback, coaching and recognition to drive individual and team excellence.

  • Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.

  • Monitor and analyse service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.

  • Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.

  • Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.

  • Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies.


 


 


Required skills and qualifications



  • A bachelor’s degree / Diploma in Electronics / Electrical / Mechatronics, administration, managementor a related field.

  • 5+ years of experience in service management or a related role, with knowledge of service management principles, processes and best practices.

  • Demonstrated success in customer service, handling complaintsand effective marketing tactics.

  • Proficiency in handling the ERP / Computer / MS Office / Power point, relationship management tools and software for tracking and monitoring service performance.

  • Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.

  • Detail-oriented with a high level of accuracy in data analysis and reporting.

  • Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.

  • Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.

  • A commitment to delivering outstanding customer service and a passion for exceeding customer expectations.

  • Multilingual skills to communicate with a diverse customer base.

  • Excellent leadership and people management skills. 


 


Job requirements

  • Experience: 6 to 8 Year.
  • Education : Any Graduate
  • Specilization : Any...
  • Skills :
  • Industry Type : Automotive / Auto Ancillary / Auto Components
  • Status : Not Disclose.

Company Name : Essae Digitronics Private Limited

Website

About Company

Essae Digitronics Pvt. Ltd., an ISO 9001:2008 and ISO TS 16949:2009 certified company, comprises of FIVE divisions with three manufacturing facilities. Our business focus includes manufacturing and marketing of Truck Scales, Dynamic/In Motion Weighbridge Products, Rapid Load-out Systems, Machined Components, Speedo Hub Drive for Automotive Sector. Read more