Service Executive (Escalations)

Job description

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  Responsibilities:

  
  
  
  
  • Coordinate and schedule service appointments for clients, ensuring prompt and efficient service delivery.
  
  
  • Act as the primary point of contact for clients, addressing their inquiries, concerns, and service requests in a professional and timely manner.
  
  
  • Maintain accurate records of service activities, client interactions, and relevant documentation.
  
  
  • Collaborate with the service team to allocate resources, schedule technicians, and optimize service delivery.
  
  
  • Monitor service requests, track progress, and provide regular updates to clients and internal stakeholders.
  
  
  • Proactively identify and resolve any issues or obstacles that may hinder service delivery or customer satisfaction.
  
  
  • Maintain strong relationships with clients, fostering trust and loyalty through exceptional customer service.
  
  
  • Assist in preparing reports, analyzing data, and identifying areas for improvement in service operations.
  
  
  • Stay up-to-date with industry trends and product knowledge to provide informed recommendations to clients.
  
  
  
  

  Requirements:

  
  
  
  
  • A graduate degree in any discipline.
  
  
  • Previous experience in a similar role is preferred but not mandatory.
  
  
  • Excellent communication skills, both verbal and written.
  
  
  • Strong organizational and multitasking abilities.
  
  
  • Exceptional customer service and interpersonal skills.
  
  
  • Proficiency in using computer applications and software for data management.