Team Lead – Collection Specialist Team

Job opening at Bengaluru

Location

Bengaluru

Address

Bengaluru

Employment

Full Time

Qualification

Any Graduate

Payment

100000 to 500000

Date Posted

2024 Feb,17

HR

Mahender Sharma Kurukshetra

Contact

mahender.whiteforce@gmail.com

Mobile

98120 93366

Job description

Maintain the discipline of the team in terms of Login/Logout and Breaks.
● Providing the detail information on the issues of customers related to Onboarding calls
● Auditing the calls of the teammates and looking for areas of improvement on calls.
● Giving the training to the new joinees as well as to the team in case it is required
● Maintain the leave request of the team members as per the workload with a proper
tracking system.
● Looking into the requirement of the headcount as per the load,so that we can hire the
staff accordingly.
● Focusing on the Conversion percentage to bring it above the current percentage of 4%
● Make sure that team is achieving the daily benchmark of 400-450 calls.
● Make sure that the team is giving the detailed information to the customers as per the
guidelines given to them.
● Make sure that the audit rating should go up on a month

Job requirements

  • Experience: 2 to 3 Year.
  • Education : Any Graduate
  • Specilization : B.A...
  • Skills :
    1 ExcellenceineverythingwedoTakeresponsibilityforthequalitytimelinesofyouractionsowntheresultstillclosure2EmpathyPutyourselfinothersshoesfirst
    2 workcollaboratively
    3 putasidetheindividualinyouworktowardsthelargerbenefitofall3InnovationConstantlythinkahead
    4 buildsomethingnewdifferentDontfeartofail
  • Industry Type : Others
  • Status : Not Disclose.

Company Name : SmartCoin

Website

About Company

We are on a mission to create India’s largest fully automated financial Inclusion organisation by providing an array of financial services such as micro-loans to the vast underserved middle/lower-income segment. Read more