Agency Manager – Collection Specialist Team

Job opening at Hyderabad

Location

Hyderabad

Address

Hyderabad

Employment

Full Time

Qualification

Any Graduate

Payment

100000 to 500000

Date Posted

2024 Feb,17

HR

Mahender Sharma Kurukshetra

Contact

mahender.whiteforce@gmail.com

Mobile

98120 93366

Job description

 Ensure appropriate infrastructure and resource availability in vendors to carry out collections
as per operating plan
● Formulate collection strategies for the dpd basis as well as per market dynamics, portfolio
spread/segmentation and business requirements
● Identify critical /non performing segments and ensure appropriate legal hardship tools are
applied to them for satisfactory resolution
● Conduct regular performance review with all vendors, Agency superviosers & callers for all
critical metrics to track the portfolio health and ensure healthy process
● Monitor field collections by bucket/vintage/region to ensure cost adherence in operations
and achieve cost efficiencies
● Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code
and conduct and maintaining standards to achieve customer satisfaction
● Ensure proper recourse mechanism is followed to resolve customer compl

Job requirements

  • Experience: 3 to 4 Year.
  • Education : Any Graduate
  • Specilization : B.A...
  • Skills :
    1 ExcellenceineverythingwedoTakeresponsibilityforthequalitytimelinesofyouractionsowntheresultstillclosure2EmpathyPutyourselfinothersshoesfirst
    2 workcollaboratively
    3 putasidetheindividualinyouworktowardsthelargerbenefitofall3InnovationConstantlythinkahead
    4 buildsomethingnewdifferentDontfeartofail
  • Industry Type : Others
  • Status : Not Disclose.

Company Name : SmartCoin

Website

About Company

We are on a mission to create India’s largest fully automated financial Inclusion organisation by providing an array of financial services such as micro-loans to the vast underserved middle/lower-income segment. Read more