Agency Manager – Collection Specialist Team

Job description

Position Responsibilities Job Description -
Role Accountability 1.Manage portfolio (Multiple Due Stages) performance through a team of
Collections executives & callers, in line with Operating and process Plan.
● Ensure appropriate infrastructure and resource availability in vendors to carry out collections
as per operating plan
● Formulate collection strategies for the dpd basis as well as per market dynamics, portfolio
spread/segmentation and business requirements
● Identify critical /non performing segments and ensure appropriate legal hardship tools are
applied to them for satisfactory resolution
● Conduct regular performance review with all vendors, Agency superviosers & callers for all
critical metrics to track the portfolio health and ensure healthy process
● Monitor field collections by bucket/vintage/region to ensure cost adherence in operations