Training Lead - Customer Delight Team

Job description

Empower all Channels in becoming self-reliant for solving critical and ad-hoc process
issues
by
coordinating with various stakeholders within the organization
Act as a process expert for first loans, repeat loans, and balance transfer loans covering
all
products of the organization
Conduct process training for external partners such as Online Aggregators, Digital
Marketing
Work closely and coordinate with all the departments to drive improvement and
innovation in
the process
Job Requirements
Should have 2-3 years of experience as a Trainer preferably in chat process and Inbound
process
Knowledge about Finance Industry and Personal Loans will be an added advantage
Should be Graduate
Ability to work well under pressure in a dynamic environment
Strong ability to guide individuals toward goal achievement using sales, negotiation,
teamwork, and motivation
Excellent communication - English, Hindi, and regional language will be added advantage