Excellent communication skills Strong sense of ethics and integrity Excellent Client Relationship skills Regular field visit to default and delinquent customers Follow up on delinquent customers for recovery of outstanding dues Maintain day to day MIS and reporting activities Prepare and maintain data and presentations for the location Strong bias for action & driving results in a high performance environment. Exceptionally high motivational level and needs to be self-starterKey Responsibilities Responsible in recovering outstanding debt from our customers. Manage customer accounts to reduce delinquency on indicators including flow rates, 30 / 60 / 90 plus, annualisedBad Debt. Constant evaluation of collection officers/Team Leaders performance to ensure better productivity Lead and managethe team of Field Collection partners in collaboration with Risk Team. Required to control and monitor outstanding balances which include timely cash collections, assessing credit risks andminimize bad debts. Improve and maintain the monthly overdue for all accounts. Regular follow up with internal team and clients for outstanding. Prepare various month-end accounts receivables reports and other ad hoc reports for Credit. Customer Account reconciliation to assess true receivable position of the customer. Meet customers for account reconciliations. Reporting to the director of collections on a daily and weekly basis and updating the Cash Flow statement. Achieving settlement of
