Collection officer

Job description

Excellent communication skills
 Strong sense of ethics and integrity
 Excellent Client Relationship skills
 Regular field visit to default and delinquent customers
 Follow up on delinquent customers for recovery of outstanding dues
 Maintain day to day MIS and reporting activities
 Prepare and maintain data and presentations for the location
 Strong bias for action & driving results in a high performance environment.
 Exceptionally high motivational level and needs to be self-starter
Key Responsibilities
 Responsible in recovering outstanding debt from our customers.
 Manage customer accounts to reduce delinquency on indicators including flow rates, 30 / 60 / 90 plus, annualised
Bad Debt.
 Constant evaluation of collection officers/Team Leaders performance to ensure better productivity Lead and manage
the team of Field Collection partners in collaboration with Risk Team.
 Required to control and monitor outstanding balances which include timely cash collections, assessing credit risks and
minimize bad debts. Improve and maintain the monthly overdue for all accounts.
 Regular follow up with internal team and clients for outstanding.
 Prepare various month-end accounts receivables reports and other ad hoc reports for Credit.
 Customer Account reconciliation to assess true receivable position of the customer.
 Meet customers for account reconciliations.
 Reporting to the director of collections on a daily and weekly basis and updating the Cash Flow statement.
 Achieving settlement of