Follow - Up - Executive (Escalation)

Job opening at Pune

Location

Pune

Address

Pune

Employment

Full Time

Qualification

Any Graduate

Payment

100000 to 100000

Date Posted

2024 Feb,20

HR

Aanchal Patel

Contact

aanchal.patel@white-force.in

Mobile

9754044707

Job description



  • Understanding the products and services provided by the company.




  • Preparing company policies and procedures.




  • Developing training lessons with service delivery systems.




  • Managing a team of Customer Support Representatives.




  • Supporting the customer through an email ticketing system and phone calls.




  • Resolving customer complaints and queries.




  • Providing detailed information to customers.




  • Monitoring the performance of individual representatives.




  • Maintaining records of each phone call for future reference.




  • Assisting the HR department with hiring new employees.




  • Providing the new employees with training sessions for enhancing their skills.




  • Offering exceptional customer service and satisfaction.




  • Following up with customers for any further information.




  • Taking feedback from the customers.




  • Negotiating the terms and conditions with the customer.



Job requirements

  • Experience: 0 to 1 Year.
  • Education : Any Graduate
  • Specilization : Any...
  • Skills :
    1 Handlingcustomercomplaints
    2 Monitoringperformance
    3 Inboundcallingforcustomerservice
    4 Providingdetailedinformationtocustomer
  • Industry Type : Automotive / Auto Ancillary / Auto Components
  • Status : Not Disclose.

Company Name : Atomberg Technologies

Website

About Company

Atomberg is revolutionising household appliances in India. It is a company that focuses on tackling one problem at a time. Read more