Operation manager (Logistics)

Job description

Key Responsibilities:

1. 
   

   Team Leadership:

   
   
   
   
   • Lead and manage a team of operational staff.
   
   
   • Provide guidance, support, and coaching to team members.
   
   
   • Foster a positive and collaborative work environment.
   
   
   
   


2. 
   

   Operational Planning:

   
   
   
   
   • Develop and implement operational strategies to optimize efficiency and meet organizational goals.
   
   
   • Create and execute operational plans in alignment with overall business objectives.
   
   
   
   


3. 
   

   Logistics Expertise:

   
   
   
   
   • Possess a deep understanding of logistics operations, including transportation, inventory management, and warehousing.
   
   
   • Stay informed about industry trends, regulations, and best practices.
   
   
   
   


4. 
   

   Process Improvement:

   
   
   
   
   • Identify areas for process improvement and implement changes to enhance operational efficiency.
   
   
   • Continuously analyze and optimize workflows to reduce costs and increase productivity.
   
   
   
   


5. 
   

   Performance Monitoring:

   
   
   
   
   • Establish key performance indicators (KPIs) for the operations team.
   
   
   • Regularly monitor and evaluate team performance against established metrics.
   
   
   
   


6. 
   

   Customer Service:

   
   
   
   
   • Collaborate with customer service teams to ensure timely and accurate order fulfillment.
   
   
   • Address and resolve customer complaints or issues related to operations.
   
   
   
   


7. 
   

   Compliance and Quality Assurance:

   
   
   
   
   • Ensure adherence to industry regulations and compliance standards.
   
   
   • Implement quality assurance measures to maintain high standards of service.
   
   
   
   


8. 
   

   Communication:

   
   
   
   
   • Facilitate effective communication between different departments within the organization.
   
   
   • Communicate operational updates, changes, and challenges to senior management.
   
   
   
   


9. 
   

   Risk Management:

   
   
   
   
   • Identify and mitigate operational risks to minimize disruptions.
   
   
   • Implement contingency plans to address unforeseen issues.
   
   
   
   


10. 
    

    Technology Utilization:

    
    
    
    
    • Stay abreast of technological advancements in logistics and implement relevant technologies to streamline operations.
    
    
    
    


11. 
    

    Vendor Management:

    
    
    
    
    • Collaborate with vendors and third-party service providers to ensure seamless logistics operations.
    
    
    • Negotiate contracts and agreements to optimize cost and service levels.
    
    
    
    


12. 
    

    Training and Development:

    
    
    
    
    • Provide ongoing training and development opportunities for the operations team.
    
    
    • Foster a culture of continuous learning and improvement.