Job description
Airlines Booking:
- Coordinate with airlines to book freight shipments efficiently.
- Ensure adherence to airline schedules and specifications.
- Handle booking confirmations and updates promptly.
Transferring FHL and FWB:
- Manage the transfer process of Freight Handling List (FHL) and Freight Waybill (FWB) accurately.
- Liaise with relevant parties to ensure seamless transfer procedures.
- Verify completeness and accuracy of transferred documents.
Documentation:
- Prepare and maintain accurate documentation related to air freight shipments.
- Ensure compliance with relevant regulations and company standards.
- Organize and file documentation for easy retrieval and audit purposes.
Pre-alerts to Customers:
- Communicate proactively with customers regarding shipment status and updates.
- Send pre-alerts to customers regarding upcoming deliveries.
- Address customer inquiries and concerns promptly and professionally.
Team Collaboration:
- Collaborate effectively with colleagues in the air operations department and other relevant teams.
- Assist senior staff members as needed and contribute to team goals.
Skills and Qualifications:
- Any Graduate.
- Previous experience in air freight operations or related roles is advantageous.
- Strong organizational and multitasking abilities.
- Excellent communication skills, both verbal and written.
- Attention to detail and accuracy in documentation.
- Proficiency in relevant software and tools for air operations.
- Customer-focused mindset with a dedication to providing high-quality service.