Follow -Up- Executive (Escalation)

Job description

To handle the customer grievances & to ensure a positive customer experience.
•    To acknowledge and respond to the customer complaints.
•    To resolve product or service problems by clarifying customer complaints.
•    To adhere to the overall process & compliance.
•    Acknowledge and respond to customer complaints within the specified TAT.
•    Identify the customer issue and able to summarize it for review with the manager.
•    Resolve product or service problems by clarifying the customer's complaint; determining thecause of the problem; selecting and explaining the best solution to solve the problem; expeditingcorrection or adjustment; following up to ensure resolution.
•    Maintain financial accounts by processing customer adjustments.
•    Prepare product or service reports by collecting and analyzing customer information.
•    Contribute to team effort by accomplishing related results as needed.
•    Adherence to the overall process & compliance