Job description for Head of Operations We are looking for an analytical, customer-focused and diligent team Leader, who will lead thebusiness operation and customer service throughout the customer life cycle in Online StockBroking Business. This candidate will work cross-functionally to ensure customer satisfactionand compliance as per regulatory norms. Responsibilities:- Define, implement and manage operational processes as per regulatory framework toensure exchange compliance.- Vendor management.- Able to build and manage teams for important functions like account opening, payinpayout stock and funds, DP account, customer modification, RMS etc.- Responsible for customer support and seamless experience in a stock brokingbusiness.- Ensure process oriented, TAT driven customer support as per defined SOP.- Mentor and monitor team to ensure high level of accuracy and timely execution.- Coordinate with IT and Sales team for development of online customer supportprocess and Process automations.- Handling regulatory audits of SEBI, Exchanges, etc. Candidate RequirementCA/ MBA Finance from good institute10 - 15 years of Experience in stock broking operationsKnowledge of back office software like LD and CDSLWell verse with DKYC process and other broking norms Contact: Kishita - 8982066707 / kishita.dubey@white-force.in
