Service Desk Analyst

Job opening at Bengaluru

Location

Bengaluru

Address

Bengaluru

Employment

Full Time

Qualification

Any Graduate

Payment

200000 to 500000

Date Posted

2024 Feb,29

HR

Amish Patel

Contact

amish.patel@white-force.in

Mobile

9303107707


Job description

Requirements:



  • Hands on and ability to work at their own initiative.

  • Exceptional analytical and problem-solving skills.

  • Advanced collaboration, communication, and interpersonal skills.

  • Excellent organizational and time management skills.

  • Ability to document and take notes for knowledgebase.

  • Willingness to learn and develop their own skills.


 


Responsibilities:


 



  • Troubleshooting all issues raised to the Service Desk.

  • Monitoring our IT systems for downtime and being first support and responder.

  • Resolving incoming client and personnel IT queries remotely via email.

  • Prioritizing and resolving IT concerns and escalating issues to relevant internal channels.

  • Testing and analysing IT system and software performance.

  • Handling client issues, may result on a phone call to clients to  gather information (Not required to resolve on the phone).

  • Avoiding service interruptions by performing system installations, updates, and maintenance procedures.

  • Preparing training manuals and FAQ materials for easy-access end-user guidance.

  • Documenting processes and maintaining service desk records for a knowledgebase and client reports.

  • Making recommendations to optimize IT performance and to prevent future problems.

  • Collaborating with internal departments to ensure that IT needs are met.

  • Keeping informed of advancements in IT.


Job requirements

  • Experience: 2 to 6 Year.
  • Education : Any Graduate
  • Specilization : Graduate...
  • Skills :
  • Industry Type : IT-Software / Software Services
  • Status : Not Disclose.