Inside Sales Executive

Job description

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• Accurately record customer reports into the customer service module so there is an electronic


• Strong follow up skills


• Understanding customers' needs and identifying sales opportunities


• Use excellent oral communication and best practices in customer service when interacting with customers


• Record of all communication from the customer and the follow through discussed.


• Multi task on the telephone and computer throughout the day. Handling live chat.


• Previous experience in customer service, providing an empathetic tone of voice and Maintaining a professional, positive attitude at all times.


• Utilizing virtual meetings to build relationships with new customers.


• Advising customers on suitable product selection based on their needs and specifications.


• Answering potential customers' questions, sending additional information and Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls.


• Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage product sale.

1. Product knowledge

Product knowledge is likely the most important skill you'll need to have as an inside sales representative. In other words, you must have intimate knowledge of the products you're selling. Customers are bound to ask you various questions, and because you can't know precisely what they'll ask, it's important to gather as much information as you can about every aspect of the product—from its benefits to its weaknesses. This will help you deliver a strong pitch to clients and customers alike and hopefully lead to a sale. Understanding the product and its uses will also help you gain the trust of your clients and customers.

2. Communication skills

It's crucial to have good verbal and written communication skills when working as an inside sales representative. This is mostly because you'll be engaging with customers over the phone and pitching your product to them. Your ability to effectively communicate will highly impact whether or not you made a sale. In a written sense, you'll likely have to draft memos or referrals. Making a connection with your clients and coworkers is vital in an inside sales representative role. Keep in mind that the impression you leave on your clients will impact the way they perceive your company and its brand.

3. Active listening skills

As an inside sales representative, it's important to display active listening skills. This is especially important over the phone as the client you're speaking with can't make note of your body language or eye contact. Practicing active listening by understanding your clients' needs and demonstrating that you genuinely care for them will also help you build a rapport.

4. Time-management skills

Time-management skills are highly beneficial for all inside sales representatives. The better you're able to manage your time, the more time you'll have to speak to other clients and hopefully make additional sales. Not only will your sales grow, but your productivity will, too.

5. Customer relationship management tool skills

As an inside sales representative, you'll need to understand the CRM you're working with. Knowing how to properly use it will greatly improve your efficiency in the workplace. There are several CRM features you can utilize that will make your day-to-day easier, such as task reminders or bulk email sending.

6. Technological skills

Your role as an inside sales representative will require you to have a working knowledge of various forms of technology. In the ever-changing digital landscape, you must be up to speed with the software and technology your company uses.

7. Prospecting skills

As an inside sales representative, it's important to have good prospecting skills. A prospect is someone you could see being interested in the product your company is selling. Effectively prospecting ensures you'll have customer sales in the future.

8. Closing skills

Your ability to hone the above skills will greatly impact your closing skills, or in other words, the probability of you achieving more deals. In essence, this skill is the culmination of all the other skills and their effectiveness.

Qualifications and Education Requirements

Should be a Graduate from a reputed college or University

Preferred Skills

• Proven sales experience.


• Strong analytical and problem-solving skills.


• Excellent negotiation and consultative sales skills.


• Has Great Written Communication Skills


• Active Listening Skills


• Exceptional customer service skills


• Should be able to multi – task , prioritize and manage time effectively


• Patient, persuasive and persistent


• Engages Proactively


• Asks Direct Relevant Questions


• Quickly Identifies Pain Points

Provides Concise Information