Job Responsibilities: Experience as a Customer Support Specialist or similar CS role Familiarity with education industry is a plus Experience in handling help desk and remote support calls Experience in handling inbound and outbound calls Excellent interpersonal, written and oral communication skills, in all the three Languages (English, Hindi, Marathi). Problem-solving skills Multi-tasking abilities Patience when handling tough cases Should be familiar with objection handling. Answering client correspondences through email, social media, and by phone. Relaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing customers with clear instructions to resolve issues. Rerouting customer calls to other departments when advanced solutions are needed. Managing orders and ensuring their prompt delivery. Resolving customer’s issue brought to your attention Maintaining the customer’s data. Convey customer’s feedback Performing quality assurance survey with customers Good Skills in using Excel and MS word, outlook, emails, etc Minimum Graduate Excellent query handling skills. INTERESTED CANDIDATES CAN APPLY OR CONTACT: SIMRAN DSOUZA 9303440707 simran.dsouza@white-force.in
