Associate - Call Quality
Job opening at Noida
Noida
Noida
Full Time
Any Graduate
300000 to 400000
2024 Mar,05
Mayur Soni
mayur.soni@white-force.in
6264800151
Job description
Job Descriptions: 1. Perform call audits according to defined parameters and standards and monitoring formats and provide data to management. 2. Monitor performance of call responses and provide actionable data to internal stakeholders. 3. Coordinate and facilitate quality sessions, provide feedback to process owners and assist in process improvement. 4. Analyse, prepare and present date in measurable format to track progress. Desired Profile: 1. Minimum 1 year experience, preferably with Call Audit 2. Bachelor's degree required.. 3. Proven experience as a Quality Analyst in a call center or customer service environment. 4. Proficiency in data analysis and reporting using tools like Microsoft Excel, Google Sheet and data visualization software. 5. Excellent communication skills, both written and verbal. 6. Certification in Lean Six Sigma (Green Belt) is preferred. 7. Detail-oriented with a strong ability to identify and analyze trends and patterns. 8. Strong problem-solving skills and the ability to drive process improvements.
interested candidate can contact through
email id-mayur.soni@white-force.in
call on- 6264800151
Job requirements
- Experience: 1 to 4 Year.
- Education : Any Graduate
- Specilization : any...
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Skills :
- Industry Type : Education / Teaching / Training
- Status : Not Disclose.
About Company
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