Good with Networking Basics networking topics: • Concepts (TCP, UDP) • Common tools/commands (ping, tracert, nslookup, telnet) required for troubleshooting skills. • IP Addressing, Subnetting , 3-way handshake, • DHCP, DNS, Load Balancing, Routing Protocols, OSI model • BGP, VPN, IPSEC • Routing Switching. Work mode: Work from Office Location: Bangalore/Hyderabad Shift: It's a rotational basis and we would also expect our engineers to work on weekends, but they will get there two days off. So, we are providing a coverage from morning 6:30 AM till ten 10:30 PM night(First shift starts from 6:30 AM and last shift starts from 1:30 PM) Notice Period: Max 40 days. Responsibilities Your Responsibilities • Responsible for the customer support experience with Microsoft • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) • Identify cases that require escalation (either technically or strategically) • Create and maintain incident management requests to product group/engineering group • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience • Provide ramp activities, knowledge sharing, technical coaching and mentoring • Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions) • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Qualifications Language Qualification English Language: fluent in reading, writing and speaking. Required • Strong knowledge and understanding of TCP/IP protocols and OSI model • Experience with Infrastructure / Network Administration • Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor/Message Analyzer • Fundamental awareness of Private, Hybrid, Public Cloud, OS : Windows and/or Linux, Virtualization of SDN technologies • Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP/s, MPLS/BGP/Layer3/Layer2 • Hands-on experience of Proxy and Firewall Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. interested candidate can contact through e-mail id-mayur.soni@white-force.in call pn-6264800151
