Team Lead – Collection Specialist Team

Job description

Team Lead – Collection Specialist Team
SmartCoin Financials Pvt Ltd, Bengaluru
About SmartCoin:
We are on a mission to create India’s largest fully automated financial Inclusion organisation by
providing an array of financial services such as micro-loans to the vast underserved
middle/lower income segment. Being in the Top 10 Google Launchpad backed AI/ML Tech
start-ups, you will meet the first hand challenge of building & scaling the business. You will work
with some of the brilliant minds across the industry who passionately feel about solving the
macro issue of financial Inclusion.
We are present in over 17,000 pin codes in the country and have served over 5.5Mn users
across India. The user profile ranges from Micro-entrepreneurs, small retailers, Blue-Grey
collared workers, Salaried employees across sectors.
You will be one of the key owners of Petabytes of data and drive organizational growth by
extracting & applying data driven insights. You will also get an opportunity to work and patent
your AI/ML tech.
Our Values:
1. Excellence in everything we do: Take responsibility for the quality & timelines of your
actions & own the results till closure
2. Empathy – Put yourself in other’s shoes first, work collaboratively, put aside the
individual in you & work towards the larger benefit of all
3. Innovation – Constantly think ahead, build something new & different. Don’t fear to
fail, but keep experimenting
4. Perseverance – Never Give Up Attitude. Don’t settle for a “No”
5. Agility – Speed Matters Always
What are you looking for?
Are you the one who thrives on working on cutting edge technology? Working with innovators in
the early stages of ideas, products, or platforms?
Do you want to transform an industry? Crave new challenges and solving hard customer
problems using the latest in software technology?
Are you the one who loves to work in chaos & ready to get your hands dirty?
Then SmartCoin is the place for you to be! As a developer/product manager at SmartCoin, you
will use the latest technologies to create amazing, customer-focused products.
What can you expect?
If you are a high performer, then you can expect to own a part of the company in the form of
ESOPs
You can expect the most competitive salaries in the market (in the 90th percentile)
Open Culture to voice out your opinions freely
An opportunity to learn from the best in the industry
Have an impact on the lives of Billions of People by financially uplifting them
Come help us re-imagine our solutions to provide world-class, best of breed solutions to
delight our customers and Make a major impact on the FinTech industry.
Responsibilities
● Maintain the discipline of the team in terms of Login/Logout and Breaks.
● Providing the detail information on the issues of customers related to Onboarding calls
● Auditing the calls of the teammates and looking for areas of improvement on calls.
● Giving the training to the new joinees as well as to the team in case it is required
● Maintain the leave request of the team members as per the workload with a proper
tracking system.
● Looking into the requirement of the headcount as per the load,so that we can hire the
staff accordingly.
● Focusing on the Conversion percentage to bring it above the current percentage of 4%
● Make sure that team is achieving the daily benchmark of 400-450 calls.
● Make sure that the team is giving the detailed information to the customers as per the
guidelines given to them.
● Make sure that the audit rating should go up on a monthly basis from the current rating
of 3.01, which can only be done with proper auditing.