Customer Experiance Manager

Job description

Responsibilities
    Acting as a bridge between the Managing Director, Sales, and Project Teams to ensure customers receive what they are promised and
experience seamless service.
    Utilizing relationship marketing expertise to support customers in transitioning from sales prospects to product users.
    Unifying the sales and success teams to gain a high-level view of the customer lifecycle.
    Focusing on customer loyalty and cultivating long-term client relationships.
    Proactively resolving problems by identifying and addressing customer pain points before they escalate.
    Monitoring customer satisfaction closely and offering solutions preemptively.
    Promoting the brand and products by keeping clients updated on industry technology and developments, identifying upsell opportunities, and
positioning expansion opportunities.
    Ensuring smooth product adoption by customers.
    Managing long-term customer relationships to sustain continuous satisfaction and value.
    Maintaining regular communication with customers to develop an open line of communication.
Attributes Expected:
    Strong organizational and presentation skills.
    Proficiency in relationship building.
    Preferred industry knowledge but not essential.
    Leadership skills to progressively expand and manage the team efficiently.
    Ability to listen to customers calmly and maintain composure.
    Excellent analytical skills using Microsoft Excel and preferably Power BI.
    Hands-on experience with Microsoft products and web meeting applications like Teams, Zoom, etc.
Qualifications and Experience:
    Post-graduation in Marketing/Public Relations or Graduation in Engineering.
    Minimum of three years of experience in Customer Success.
    Excellent communication and presentation skills.
    Multilingual capabilities.
    Willingness to travel as required.