We are seeking a highly organized and detail-oriented Senior Collections Manager to oversee our collections department. As a Collections Manager, you will be responsible for developing and implementing strategies to effectively manage and collect outstanding debts owed to our organization. Role & Responsibilities● End to End Collection responsibility across buckets – ( 0 to 89 DPD ) for the allocated loanagainst property portfolio● Lead in house team of 5-10 field collection executives – daily updates● Develop and implement effective collections strategies and procedures to maximize debtrecovery while maintaining positive customer relationships.● Monitor and analyze the performance of the collections team, implementing measures toimprove productivity and success rates.● Review and evaluate delinquent accounts, determining appropriate actions to be taken inaccordance with company policies and legal requirements.● Communicate with customers regarding their outstanding debts, negotiating payment plans,settlements, or other resolutions.● Maintain accurate and up-to-date records of all collections activities, ensuring compliance withregulatory guidelines and internal policies.● Collaborate with cross-functional teams, including legal, finance, and customer service, toresolve complex or escalated customer issues.● Stay current on industry trends and best practices in collections, implementing new strategies ortechnologies as needed to improve efficiency and results.● Prepare regular reports on collections activities, presenting data and insights to seniormanagement.
