Job opening at Pune
Pune
Pune
Full Time
Any Graduate
10000 to 20000
2024 Mar,11
Aanchal Patel
aanchal.patel@white-force.in
9754044707
To handle the customer grievances & to ensure a positive customer experience.
• To acknowledge and respond to the customer complaints.
• To resolve product or service problems by clarifying customer complaints.
• To adhere to the overall process & compliance.
• Acknowledge and respond to customer complaints within the specified TAT.
• Identify the customer issue and able to summarize it for review with the manager.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Adherence to the overall process & compliance