Guest Relationship Manager

Job description

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay


• Ensure clients are properly greeted upon their arrival


• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in


• Coordinate luggage collection and storage


• Oversee check-in and check-out procedures, including reservations and financial transactions


• Promptly address guests’ requests, like in-room dining


• Actively listen to and resolve complaints


• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services


• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns


• Inform clients of our hotel services, including breakfast and dining options