Front desk executive

Job description

Job Responsibilities: 1. Front Desk Management: Manage the reception area efficiently, ensuring a welcoming and professional atmosphere for clients, visitors, and staff. 2. Client Interaction: Greet clients and visitors warmly, answer phone calls, and respond to inquiries promptly and courteously. 3. Appointment Scheduling: Coordinate appointments and consultations effectively, maintaining a well-organized schedule for clients and staff members. 4. Information Dissemination: Provide accurate information regarding services, pricing, and packages offered by Advanced Hair Studio. 5. Administrative Support: Assist in administrative tasks such as data entry, filing, and maintaining records to ensure smooth operations. 6. Complaint Resolution: Address client concerns and complaints in a professional and timely manner, striving to provide satisfactory resolutions. 7. Team Collaboration: Collaborate with other departments and team members to ensure seamless communication and coordination of tasks. 8. Maintaining Cleanliness: Maintain cleanliness and tidiness of the reception area and ensure all materials and resources are well-stocked. 9. Promotional Activities: Assist in promotional activities and marketing initiatives to attract new clients and enhance brand visibility. Requirements: 1. Experience: Minimum of 5 years of experience in a similar role, preferably in the hospitality, healthcare, or service industry. 2. Communication Skills: Excellent verbal and written communication skills in English and local languages, with a professional and friendly demeanor. 3. Customer Service: Strong customer service orientation with the ability to handle various client inquiries and concerns effectively. 4. Organizational Skills: Exceptional organizational and multitasking abilities, with keen attention to detail. 5. Tech-Savvy: Proficiency in using MS Office applications and familiarity with basic office equipment. 6. Adaptability: Ability to adapt to a fast-paced environment and remain calm under pressure. 7. Ethical Standards: High ethical standards and commitment to maintaining client confidentiality. 8. Team Player: Proven ability to work well independently as well as part of a team. If you meet the above requirements and are eager to be a part of a dynamic team dedicated to transforming lives through advanced hair care solutions, we invite you to apply for the position of Front Office Executive at Advanced Hair Studio.