RESPONSIBILITIES & DUTIES • Engage with assigned leads and promptly initiate contact through the auto dialer system.• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.• Build rapport, credibility and establish trust with leads through effective communication and active listening.• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.• Maintain accurate records of lead interactions and follow-up activities in the CRM system. BASIC ELIGIBILITY CRITERIA • Minimum of 1 to 3 years of tele-sales/tele-calling/BPO experience, with at least 1 year spent in a single company.• High school diploma [12th pass or equivalent] or graduate. • Previous experience working a 6-day work week.• Currently working in the capacity of an individual contributor.• Proven track record of meeting targets in the existing company. SKILLS • Excellent verbal communication skills with an emphasis on fluency in the English language.• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.• Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements. KEY PERFORMANCE INDICATORS • Minimum 300 minutes of talk time over calls per day.• Schedule/book 5 Video Counselling [VC] sessions per day.• Connect with a minimum of 80% of your leads each day.• Consistently meet and exceed weekly revenue targets.
