Guest relationship executive

Job description

§ Presents menus, suggests cocktails and/or daily specials.
§ Exhibits knowledge of all items on the menu and wine list.
§ Takes order.
§ Prepares order for presentation to guest.
§ Replenishes water.
§ Makes and pours coffee for the customers.
§ Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
§ Processes customer restaurant bills promptly and accurately.
§ Cleans tables, chairs and floor area.
§ Resets table quickly.
§ Polishes silverware and folds linen.
§ Check the overall condition of the dining room, ensuring its readiness for customers.
§ Assists service team as necessary to meet or exceed guest expectations.
§ Log book and reservations must be read at the beginning of each shift.
§ Possesses a valid liquor card at all times.
§ Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in
these areas. Promote all other services the hotel provides.
§ Informs supervisor/manager of any customer dissatisfaction.
§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company
policies and procedures to achieve the overall objectives of this position