CUSTOMER CARE ASSISTANT

Job description

Responsibilities

Customer Service Responsibilities list:

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  Manage large amounts of incoming phone calls
  
  


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  Generate sales leads
  
  


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  Identify and assess customers’ needs to achieve satisfaction
  
  


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  Build sustainable relationships and trust with customer accounts through open and interactive communication
  
  


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  Provide accurate, valid and complete information by using the right methods/tools
  
  


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  Meet personal/customer service team sales targets and call handling quotas
  
  


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  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  
  


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  Keep records of customer interactions, process customer accounts and file documents
  
  


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  Follow communication procedures, guidelines and policies
  
  


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  Take the extra mile to engage customers
  
  

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters