Customer Support Executive

Job opening at Mumbai

Location

Mumbai

Address

Mumbai

Employment

Full Time

Qualification

Any Graduate

Payment

100000 to 300000

Date Posted

2023 Aug,01

HR

Poonam Tiwari

Contact

poonam@white-force.in

Mobile

6264901993


Job description

Job Responsibilities:



  • Experience as a Customer Support Specialist or similar CS role

  • Familiarity with education industry is a plus

  • Experience in handling help desk and remote support calls

  • Experience in handling inbound and outbound calls

  • Excellent interpersonal, written and oral communication skills, in all the three Languages (English, Hindi, Marathi).

  • Problem-solving skills

  • Multi-tasking abilities

  • Patience when handling tough cases

  • Should be familiar with objection handling.

  • Answering client correspondences through email, social media, and by phone.

  • Relaying extensive product information to customers.

  • Closing sales for the company.

  • Filing customer records, including contact information, purchases and billings.

  • Conducting surveys and writing reports based on customer feedback on products and services.

  • Providing customers with clear instructions to resolve issues.

  • Rerouting customer calls to other departments when advanced solutions are needed.

  • Managing orders and ensuring their prompt delivery.

  • Resolving customer’s issue brought to your attention

  • Maintaining the customer’s data.

  • Convey customer’s feedback

  • Performing quality assurance survey with customers

  • Good Skills in using Excel and MS word, outlook, emails, etc

  • Minimum Graduate

  • Excellent query handling skills.


INTERESTED CANDIDATES CAN APPLY OR CONTACT:


POONAM TIWARI


6264901993


poonam@white-force.in


Job requirements

  • Experience: 1 to 5 Year.
  • Education : Any Graduate
  • Specilization : Any...
  • Skills :
  • Industry Type : Education / Teaching / Training
  • Status : Not Disclose.

Company Name : Vibgyor Group of Schools

Website

About Company

At VIBGYOR Group of Schools, we are committed to providing our students with a well-rounded and innovative education that fosters accelerated learning Read more