Service engineer

Job description

Responsible for: 

• Design & adhere to quarterly visit calendar aligning to the AMCs maintenance & part-fitment for every geographic area. 


• Ensure that all customer complaints are closed within 10 days for minor complaints without spares & within 1 month for major complaint, with spares 


• Ensure that all planned visits are attended and completed satisfactorily & service reports are submitted in Salesforce on Daily basis 


• Ensure/ Attend under warranty machines breakdown within 2 days of complaints received 


• Ensuring advance payment is received as per agreed terms before service execution 


• Ensuring payments are collected within timelines as agreed in Customer POs 


• Minimizing accidents & incidents by adherence/ awareness of safety norms 


• Pre delivery inspection of the machine as per customer PO and ensuring the proper functions of the machine before dispatch to customer. 


• Process the warranty claims with OEMs within 2 days 


• Submission of Service Reports to commercial department for Invoicing on daily basis 


• Update status of quotations in Salesforce & share report with management on weekly basis