Reservation Executives (Work From Home)Job Description: * Primary job is Reservation Conversion and Upselling.* Handle inbound reservation inquiries and effectively convert leads into confirmed bookings.* Communicate with customers/potential guests in both English and preferred language of the guest, providing accurate and timely information about the brand’s hotels & resorts with availability, rates, and policies.* Look for opportunities in every conversation to upsell additional services, amenities, or upgrades to enhance the guest experience and increase revenue.* Possess & update good & accurate product knowledge to provide comprehensive information to potential guests.* Follow up with potential guests to secure reservations and answer any additional questions or concerns they may have. Requirements: * Ensure all refused business is recorded with reasons for refusal.* Ensure that all correspondence has been filed accordingly, with correct and updated information.* Adhere to all company credit policies to ensure that all revenue expected will be received.* Adhere to pre-set availability and rate controls.* Ensure all reservations input in the system are accurate with sufficient back-up for reviewing* The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. Work Schedule: 6 days week with rotational week off Device: Candidates should have their own system to work with. Languages : English with Tamil, interested CANDIDATES CAN CONTACT - 9171730707 SHARE CV-= shivani.samundre@white-force.in
