Reservation Executive

Job description

· Primary job is Reservation Conversion and Upselling.
· Handle inbound reservation inquiries and effectively convert leads into confirmed bookings.
· Communicate with customers/potential guests in both English and preferred language of the guest, providing accurate and timely information about the brand’s hotels & resorts with availability, rates, and policies.
· Look for opportunities in every conversation to upsell additional services, amenities, or upgrades to enhance the guest experience and increase revenue.
· Possess & update good & accurate product knowledge to provide comprehensive information to potential guests.
· Follow up with potential guests to secure reservations and answer any additional questions or concerns they may have.

Requirements:

· Ensure all refused business is recorded with reasons for refusal.
· Ensure that all correspondence has been filed accordingly, with correct and updated information.
· Adhere to all company credit policies to ensure that all revenue expected will be received.
· Adhere to pre-set availability and rate controls.
· Ensure all reservations input in the system are accurate with sufficient back-up for reviewing
· The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.

Work Schedule: 6 days week with rotational week off

Device: Candidates should have their own system to work with.

Languages :  English with Tamil

INTERESTED CANDIDATES CAN APPLY OR CONTACT:

SIMRAN DSOUZA

9303440707

simran.dsouza@white-force.in