Dispatch Operation Associate

Job description

Dispatch & Resource Utilization Dispatch engineers, inspectors, drivers to project sites daily using our dispatch application. Utilize all personnel and equipment in the most efficient manner. Manage scheduling, delivery, and pick-up appointments; prepare associated daily paperwork. Manage all dropped equipment at the customers and in our labs. Track equipment in dispatch applications. Perform daily closeouts/ Reconcile daily assignments. Meet with Project managers weekly to discuss dispatching of employees to appropriate projects. Provide a positive environment to enable the inspectors and our associates to reach his/her daily goals. Additional accounting duties that may include tracking, troubleshooting, and coordinating with our accounting department and vendors Maintain ongoing liaison with corporate administrative staff for interdepartmental issues Track employee progress and report issues to appropriate parties. Coordinating training, certifications, accesses, clearance checks for inspectors with the HR team Performing daily closeouts for schedules, and employee clock ins Coordinate vehicle/ fleet management, including driver logs, vehicle maintenance etc. Coordinate employee timesheets, reports and sign ins from the client and assist HR with the timesheet process during payroll Customer Relations Review all possible loads to ensure we meet the customers' requirements. RESPONSIBILITIES Dispatch engineers, inspectors,drivers to project sites daily using our dispatch application. Utilize all personnel and equipment in the most efficient manner. Assist with scheduling, delivery, and pick-up appointments; prepare associated daily paperwork. Assist with all dropped equipment at the customers and in our labs. Track equipment in dispatch applications. Perform daily closeouts/ reconcile daily assignments. Meet with project managers weekly to discuss dispatching of employees to appropriate projects. Provide a positive environment to enable the inspectors and our associates to reach his/her daily goals. Review timesheets process for payroll Review all possible leads to ensure we meet the customers' requirements. Communicate with customers/ clients and their representatives. Support our commitment to our customers by working to meet and exceed their expectations. Skilled in the use of MS Word, Excel and Outlook with the technical aptitude to quickly learn our current dispatch platform and other applications. Be able to operate in a busy office environment and able to direct the workflow of inspectors and their movements and assisting in their needs Have critical thinking skills in order to prioritize situations, analyze problems and find a quick resolution. Communicate with customers and their websites. Support our commitment to our customers by working to meet and exceed their expectations