Lead and supervise a team of 15 delivery executives, providing guidance, support, and training as needed. Coordinate and oversee last-mile delivery operations, ensuring adherence to delivery schedules and quality standards. Collaborate with internal teams to optimize delivery routes, minimize delivery times, and enhance overall efficiency. Monitor and track delivery performance metrics, such as on-time delivery rates, delivery success rates, and customer satisfaction scores. Address any delivery-related issues or escalations in a timely and effective manner, ensuring a positive resolution for customers. Implement process improvements and best practices to streamline operations and enhance the delivery experience. Foster a positive and collaborative team environment, promoting teamwork, accountability, and continuous improvement. Stay updated on industry trends and developments, actively seeking opportunities to improve and innovate within the last-mile delivery space.
