Job opening at Pune
Pune
Pune
Full Time
Any Graduate
100000 to 300000
2024 Apr,16
Apeksha Peshwani
apeksha.peshwani@white-force.in
9303007707
ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Ensure timely revert to client queries /issues within a specified TAT 2. Meet the customer satisfaction goals and handle customer escalation wisely 3. Maintain accurate records and document all customer escalation, queries, and discussions 4. Manage the admin-related queries and work EDUCATION AND/OR
WORK EXPERIENCE REQUIREMENTS: 1. Experience as a Customer Support Specialist or similar CS role 2. Experience using help desk software and remote support tools 3. Understanding of how CRM systems work 4. Excellent communication, written, and problem-solving skills -Multi-tasking abilities 5. Patience when handling tough cases
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