Customer relationship executive

Job description

We are seeking a highly motivated and enthusiastic individual to join our customer care team. The primary responsibility of this role is to ensure exceptional customer service by addressing inquiries, resolving issues, and providing support to our valued customers. The ideal candidate will possess excellent communication skills, empathy, and a passion for helping others.

Responsibilities:

1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.


2. Assist customers with product information, order placement, billing inquiries, and account management.


3. Troubleshoot and resolve customer issues and complaints with empathy and patience.


4. Escalate complex issues to the appropriate departments for further investigation and resolution.


5. Maintain accurate records of customer interactions and transactions.


6. Follow up with customers to ensure their concerns are resolved to their satisfaction.


7. Provide feedback to management on customer trends, issues, and suggestions for improvement.


8. Collaborate with cross-functional teams to improve overall customer experience.


9. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.


10. Meet or exceed performance targets for customer satisfaction, response times, and resolution rates

INTERESTED CANDIDATE CAN CONTACT THROUGH 

e-mail -id - mayur.soni@white-force.in

call on -6264800151