Job Description 1. Managing online marketplaces (E.g., Amazon, Flipkart, etc.) ○ Manage marketplace billing & reconciliations. ○ To oversee timely scheduling, dispatch, delivery and returns of all orders. ○ Manage all issues with marketplaces regarding order scheduling, dispatch, delivery, returns, refunds, and billing. ○ Coordinate with marketplaces for reimbursement of any fee claims. 2. Management of Company E-store ○ Oversee inventory management on E-store. ○ Oversee and manage any issues with order delivery. ○ Resolve any issues with the help of the E-store platform help centre. ○ Resolve issues with the payment gateway if any. ○ Manage website platform, payment gateway billing & reconciliation. 3. Customer Care Management: ○ Manage inbound leads and clients. ○ Manage complaints, and queries from customers. ○ Lead generation through research and outbound calls. 4. Coordinate and assist the sales team in resolving all queries within a timeframe. 5. Data analytics & management of marketing and sales department reports 6. Management of marketing department expenses and record them. 7. Interdepartmental coordination for order management. 8. Interdepartmental coordination for marketing & sales-related activities. 9. Stakeholder management. Skill & Attributes: Good Coordination skills, follow-ups, data analytics, reporting and MIS. Other information At Gaiagen, we are designing and developing new biological alternatives to chemicals. We are looking out for Candidates with great dedication and passion to work on projects which are helpful in delivering smart effective and sustainable pest management solutions.
