1. The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers. • 2. Ensure follow up of the missed calls that come either during other calls or during non-working hours. • 3. Responsible for replying to all E - Mails that comes through the website, portals and other online sources. • 4. Must ensure the following up of: • - Call Back • - Call Drop • 5. They must also ensure that all leads coming to them through various sources are immediately entered in the CRM • 6. Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame. • 7. Responsible for following up of the Digital Leads. • 8. One needs to acquire Face to Face appointments from all prospects. • 9. One needs to attend walk in customers at our H.O.
