1. Team Leadership: Lead, mentor, and motivate a team of collection agents to achieve targets and deliver exceptional results. 2. Collections Strategy: Develop and implement effective strategies for debt recovery, including segmentation of delinquent accounts, setting achievable targets, and monitoring performance. 3. Customer Interaction: Engage with customers to negotiate repayment plans, address inquiries, and resolve any issues or disputes in a timely and professional manner. 4. Risk Management: Analyze delinquency trends, assess credit risk, and take appropriate actions to minimize losses while preserving customer relationships. 5. Compliance: Ensure compliance with all relevant regulations, company policies, and ethical standards in debt collection practices. 6. Reporting: Generate accurate reports on collection activities, delinquency rates, and recovery efforts, and provide regular updates to senior management.
